Refund policy
Refund Policy
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and are committed to providing top-notch service so you will always be happy shopping with us!
Our goal is to provide our customers with 100% satisfaction, so we give the opportunity to our customers to return their product(s) within 30 days of the order date for a full refund.
Return Policy
Auto-Design will accept, for return or exchange, items purchased from our website within 30 days of the purchase under the following conditions:
- There are no visible signs of damage.
- All original packaging is intact.
- Any sign of damage will compromise the Auto-Design guarantee.
- Item(s) cannot be returned or exchanged after 30 days of purchase.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns or exchanges, please contact us at support@auto-design.store and provide your order number and reason for return or exchange. Our team will handle your request based on the rules stated on this page.
Exchanges (if applicable)
For all exchanges, please contact support@auto-design.store and provide your order number and reason for the exchange. Our team will handle your request based on the rules stated on this page.
Return Shipping (if applicable)
If your product is damaged/defective, read the section "Damaged Items" below and please reach out to our support at support@auto-design.store, we will take care of the shipping costs in order to offer you the best user experience.
If you simply don't like the product and you want to return it, you will be responsible for paying for your own shipping costs for returning your item, and you will get your money back within 14 days (provided that you follow the instructions given above in our "Return Policy").
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (2-3 days is normal).
If you still have not received your refund after this timeframe, please send us an email at support@auto-design.store and allow us the opportunity to investigate the matter further.
Gifts
Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a defective item, please submit a request to our email team at support@auto-design.store .
If you receive a damaged product, you must notice it within 48-hours after receiving the product.
If you do not report the damage to us within this 48-hour period after receiving the product, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@auto-design.store to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
Last Update (20/04/2025)