Shipping policy
Shipping Partners and Rates
Auto-Design partners with major international shipping companies like FedEx, SF Express, DHL, UPS,La Poste, Colissimo, Mondial-Relay and EMS. These companies collaborate with local couriers to ship directly to your door, allowing us to proudly offer you a flat rate shipping.
Order Processing and Payment
You will be charged when your order is placed. All payments are subject to verification and approval before shipping, which may take several days to process. To help fight credit card fraud, orders with incorrect billing information or those requiring additional verification may be delayed and/or canceled.
Shipping Process
We require between 2-5 working days on average to fulfil your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 10 days) or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout.
We reserve the right to only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to differences in our manufacturing partners’ locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@auto-design.store
Deliveries
Shipping time varies by region. Specific delivery dates are not provided nor guaranteed. Here are our estimates for your reference:
|
Location |
Estimated Shipping Time |
|
United States |
12-17 Business days |
|
Mexico, Central America, South America |
9-15 Business days |
*Note: The days listed above are only estimates in business/working days and do not include our 2-5 days processing time.
While we will do all that we can to ensure your order is delivered on time, Auto-Design cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, world pandemic, holidays, severe weather, labor disputes, protests, etc., which can cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Auto-Design has no control over these charges, nor can we predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages
Auto-Design is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported promptly.
We are trying the best of us to avoid any of these issues, but we are also trying to avoid any frauds so if you have any of these issues, feel free to contact us at support@auto-design.store . we will discuss the possibilities we can offer you to give you the best user experience possible.
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
If you entered the wrong address, you can still try to reach out to our customer support at support@auto-design.store and we will try to help you the best we can.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@auto-design.store to let us know how we are doing. We take your feedback very seriously and are always striving to improve and give to our customers the best of ourselves.
Last updated: [17/04/2025]